Preliminary version under legal review. This document follows the Consumer Protection Code (Law 8,078/1990) and must be reviewed by a Brazilian attorney before final publication.

Refund Policy

Last updated: August 31, 2026

1. Right of withdrawal (CDC)

Under Art. 49 of the Consumer Protection Code, the User has 7 (seven) calendar days from payment to request a full refund, with no need for justification.

This guarantee applies to all digital products of Alchemy of Virtues purchased directly through the Brand's website.

2. By product

ProductTypeDeadline and method
The Soul MapOne-time payment · lifetime access7 calendar days, full, through the payment platform
The CompassOne-time payment7 calendar days, full
The Architecture of the PossibleOne-time payment · lifetime access7 calendar days, full
Premium HubMonthly subscription7 calendar days on the first charge; after that, cancellation of renewal with no retroactive refund
The Virtologist CenterSubscriptionSame rule as the Premium Hub
Digital and print booksIndividual purchase7 calendar days. When the purchase is made in an external store, that store's own return policy applies
Study Hub, free maps and testsFreeThere is no payment and, therefore, no applicable refund

3. How to request a refund

For products sold through Hotmart:

  1. Go to hotmart.com and log in with the email used for the purchase;
  2. Go to My purchases and find the product;
  3. Click Request refund and follow the instructions;
  4. The amount is refunded to the same payment method within 7 (seven) business days.

For books purchased in an external store, the request is made in the store itself. If there is any difficulty with any channel, the User may write to the email provided in the footer.

4. After the 7-day period

After this period, we do not issue retroactive refunds. For subscription products, the User may cancel the automatic renewal at any time:

5. Complimentary and granted access

Free access granted by the Operator — as a courtesy, a pre-existing condition, or a gift — involves no payment and, therefore, is not subject to refund.

6. Special cases

6.1. Permanent technical failure

If a product has a technical failure that prevents continued use for more than 7 (seven) days and the Operator is unable to resolve it, a proportional refund may be granted outside the standard period.

6.2. Discontinuation of a lifetime-access product

If the Operator discontinues a lifetime-access product less than 12 (twelve) months after purchase, and no equivalent alternative is offered to the User, a proportional refund for the unused time is due, under the terms of clause 14 of the Terms of Use.

6.3. Improper charge

Duplicate charges, processing errors, or similar are refunded in full, regardless of the deadline. The User must notify the Operator immediately at the email provided in the footer.

6.4. Chargeback

Chargeback requests (reversal through the bank) made without prior notice to the Operator may result in termination of the account and blocking of future purchases.

7. Jurisdiction

Disputes about refunds are governed by Brazilian law and the Courts of the Judicial District of São Paulo — SP, as set out in the Terms of Use.

8. Contact

Requests related to refunds may be addressed to the email provided in the footer.